Built to Last. Backed by Real Support.
At KS Source, we stand behind the durability and craftsmanship of every cabinet, countertop, and hardware component we supply and install. Our warranty program is straightforward and free of fine-print traps, giving homeowners and builders in Charlotte complete peace of mind.
All cabinetry boxes, shelves, and joint systems carry a 10-year warranty covering material defects, structural sagging, and factory manufacturing faults.
Our soft-close hinges and full-extension drawer glides are covered by a limited lifetime replacement guarantee against mechanical lockup or spring failure.
When our team handles your installation, we guarantee all leveling, trim joints, and mountings for one full year from your project completion date.
Coverage Breakdown
A clear list detailing exactly what is covered under our warranty terms and what falls outside standard protection.
What Is Covered
Under standard residential usage
Cabinet Box & Construction
Plywood box integrity,MDF doors, dovetail joints, and factory assembly defects.
Drawer Glides & Soft-Close Hinges
Mechanical failure or manufacturer defects in standard soft-close drawer slides and door hinges.
Factory Finish & Delamination
Peeling, bubbling, or abnormal flaking of factory-applied cabinet finishes under normal residential use.
Installation Workmanship
Alignment, structural securing, and seam fitment completed directly by KS Source certified installers.
What Is Not Covered
Exceptions and standard exclusions
Water Damage & Flooding
Damage resulting from plumbing leaks, standing water, excessive moisture, or chemical spills.
Normal Wear & Tear
Surface scratches, natural wood darkening from UV sunlight, minor abrasions, and everyday kitchen wear.
Third-Party Modifications
Alterations, self-repairs, cutting, or secondary installations performed by non-certified third parties.
Harsh Cleaners & Abuse
Finish degradation caused by abrasive pads, bleach, ammonia, or heavy impact.
How to File a Warranty Claim
If you experience an issue with any product or service from KS Source, our Charlotte team makes resolution simple.
Locate Order Details
Have your original KS Source invoice number and project installation date ready.
Document the Issue
Take clear, well-lit photos of the affected area from wide and close-up angles.
Submit Claim
Email our Charlotte service team or call us directly. We review all claims within 2 business days.
Need help right away?
Call us at (704) 555-1234 or visit our showroom at 645 Pressley Rd, Charlotte, NC.